Returns

Returns & Refunds

At Homeverse, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

Return Window

You may request a return within 3 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned: items that have been used, items without original packaging, or items damaged due to misuse.

How to Initiate a Return

To start a return, please contact us within the return window:

Please include your order number and reason for return. Our team will respond within 1–2 business days with next steps.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.